Privacy Policy

Last updated: January, 2026

Introduction

Vetiver Grand, owned by Anshuls Snacks and Food Pvt ltd., (“we”, “us”, “our”) operate the website [www.vetivergrand.com] (“Website”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect information when you use our Website.

By using our Website, you agree to the collection and use of information in accordance with this

What we collect

Given the current design of our Website, we do not ask you to create an account, fill any forms, or make any online payments. The only personal data we may receive is:

Your name, phone number, and any other details you choose to share with us when:
- You click the WhatsApp button and send us a message
- You call us using the call button
Technical information collected automatically by standard web servers and analytics tools, such as:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent
  
  How we collect data

We collect data in the following ways:

Directly from you:
- When you contact us via WhatsApp
- When you call us
Automatically:
- Through server logs and basic analytics when you browse our Website
  
  How we use your data

We may use your personal data for the following purposes:

To communicate with you and respond to your WhatsApp messages or calls
To provide information about our property, services, room availability, or location
To improve our Website and understand how visitors use it
To comply with legal obligations, if required by applicable law or authorities

We do not sell your personal data.

WhatsApp, phone calls and Google Maps

Our Website contains buttons that open third-party services:

WhatsApp: when you click the WhatsApp button, you will be redirected to WhatsApp (app or web). Your use of WhatsApp is governed by WhatsApp’s own terms and privacy policy.
Phone: when you click the call button, your device will start a call to our phone number. Your telecom provider may process call-related data as per their own policies.
Google Maps: when you click the maps/directions button, you may be taken to Google Maps to view directions to our property. Your use of Google Maps is governed by Google’s own terms and privacy policy.

We encourage you to review the privacy policies of these third-party services.

Legal basis and consent

Where applicable, we process your personal data:

Based on your consent (for example, when you choose to message us on WhatsApp or call us and share your details), and
For our legitimate business interests in operating and improving our Website and responding to customer enquiries, in a manner consistent with Indian data protection laws.

You may withdraw your consent to future communications at any time by contacting us (see Section 10) or by stopping further messages/calls.

Data retention

We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by applicable law.

For example:

WhatsApp chats and call records may be retained for a reasonable period for customer service, booking reference and legal purposes.
Server logs and analytics data may be retained for a limited period to secure and improve our Website.

Data security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Your rights

Subject to applicable law, you may have the right to:

Request access to the personal data we hold about you
Request correction or updating of your personal data
Request deletion of your personal data, where possible
Withdraw consent for us to contact you

To exercise these rights, please contact us using the details below. We may ask you for reasonable information to verify your identity before acting on your request.

If you have any questions about this Privacy Policy, or wish to exercise your rights, you can contact us at:

hello@vetivergrand.com | +91 9238107001
Bamnoda Chowk Panagar Bypass NH-30, Katni Highway, Jabalpur, Madhya Pradesh 483220

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last updated” date. We recommend that you review this page periodically.